Open a private case
Choose support, complaint, or appeal and link the affected application or credential where relevant.
Pilot recourse process v1.0
A trust decision must be challengeable.
Support fixes a service problem. A complaint raises conduct or process concerns. An appeal challenges an eligible rejection, suspension, or revocation.
Open the right routePreserve and review
The original evidence, decision, reason, methodology version, status history, and applicant response remain available to operations.
Reasoned outcome
The case moves through open, under review, resolved, and closed states with an applicant-facing response.
Escalation maturity
An independent reviewer and published time limits are required before CompanyConnect claims a formal independent appeal layer.
Eligibility
When to appeal
Application rejection
Link the rejected application and explain the factual or methodological basis for reconsideration.
Credential suspension
Link the suspended credential and address the reason shown on the live registry record.
Credential revocation
Link the revoked credential. Revocation itself is irreversible in the system; an upheld appeal requires a new reviewed issuance, never rewriting history.